Industries · Retail & e-commerce

After-sales: exchanges, returns and “where's my order”

The AI agent handles after-sales over WhatsApp, phone and email, applies your exchange policy and updates the customer record. No templates, no queues.

Book a demo →See the flow
WhatsApp, phone and email
Applies your exchange policy
Updates the order on its own
You decide what escalates
How it works

One task from start to finish.

This is one of the cases it handles every day. It takes just over a minute and doesn't touch anyone on your team, except the last step.

One task, step by step0 min 58 s
  1. 18:47:03WhatsApp message“The size is too big, I want to exchange it”
  2. 18:47:12Finds the orderBy the customer's phone, without asking for the number
  3. 18:47:26Checks if it's in timeDelivery date, exchange policy and stock of the other size
  4. 18:47:39Resolves the exchangeReserves the size, books the pickup and tells them when
  5. 18:47:55Logs everythingUpdates the order and stock in your system
  6. 18:48:01Passes it to youThe customer asks for a return past the deadline
The split

What it does alone and what ends up in your hands.

The AI agent does it

  • Say where an order is and when it arrives
  • Handle exchanges and returns within your policy
  • Reserve stock and book the pickup
  • Resolve delivery incidents with the carrier
  • Update order, stock and customer record

It passes to you

  • Returns past the deadline or without a receipt
  • Claims for defective products
  • Compensation and unplanned discounts
  • Anything you mark as yours

You decide this list, and it changes whenever you want.

What it connects to

It works where you already work.

It reads and writes in the tools you already have. No data migration, no switching systems.

WhatsAppPhoneEmailYour online storeYour order softwareYour ERPCarriers
A case

What changed in three months.

E-commerce · 18 employees
8 out of 10

after-sales messages resolved without anyone on the team opening them.

“Weekends no longer pile up messages until Monday.”
Head of e-commerce
Other industries
Logistics →Insurance →Home services →Finance & admin →Agriculture →

Sound like your day?

On the call we look at a week of your after-sales messages and tell you how many the AI agent would resolve. You leave knowing whether it's for you, whether you work with us or not.

Book a demo →