Industries · Logistics

Shipment tracking and incident handling

The AI agent answers whoever asks about their order, talks to the carrier when something goes wrong and logs everything in your software. You only step in when there's a call to make.

Book a demo →See the flow
Answers by phone and WhatsApp
Writes to your TMS and ERP
24 hours, every day
You decide what escalates
How it works

One task from start to finish.

This is one of the cases it handles every day. It takes just over a minute and doesn't touch anyone on your team, except the last step.

One task, step by step1 min 12 s
  1. 09:14:02A call comes inKnown number: customer since 2021
  2. 09:14:09Finds the orderIt's in your management software
  3. 09:14:23Checks before speakingDelivery date, stock and any open incident
  4. 09:14:41Answers the customerGives the date and offers to ship half the order early
  5. 09:15:06Logs everythingUpdates the record and notifies the warehouse
  6. 09:15:14Passes it to youThe customer asked for a discount off the price list
The split

What it does alone and what ends up in your hands.

The AI agent does it

  • Give an order's status and delivery date
  • Flag a delay before the customer asks
  • Confirm pickups and deliveries with the carrier
  • Open a delivery incident and follow up on it
  • Update the customer record and the status in your software

It passes to you

  • Discounts or terms off the price list
  • Claims for damage or lost goods
  • Upset customers who ask to speak with someone
  • Anything you mark as yours

You decide this list, and it changes whenever you want.

What it connects to

It works where you already work.

It reads and writes in the tools you already have. No data migration, no switching systems.

PhoneWhatsAppEmailYour TMSYour ERPYour CRMSpreadsheetsCarrier portals
A case

What changed in three months.

Logistics · 35 employees
7 out of 10

customer queries resolved by the AI agent, without anyone on the team touching them.

“The team went from answering all day to reviewing what the agent does.”
Head of customer support
Other industries
Insurance →Retail & e-commerce →Home services →Finance & admin →Agriculture →

Sound like your day?

On the call we look at a week of your queries and tell you how many the AI agent could handle. You leave knowing whether it's for you, whether you work with us or not.

Book a demo →